Gnosysoft is looking for a Support Engineer

19:44 30/10/2013 - Πηγή: OnlyCY

Gnosysoft is looking for a Support Engineer (Nicosia)

ΑΝΑΖΗΤΑΤΕ ΕΡΓΑΣΙΑ; – ΕΚΑΤΟΝΤΑΔΕΣ ΘΕΣΕΙΣ ΕΡΓΑΣΙΑΣ – ΠΑΤΗΣΤΕ ΕΔΩ!!

At GnosySoft, our employees are integral to our success. Every day, we work with smart, innovative companies solving challenging problems. Collaboration is key and employees partner with our customers to ensure the development

of a strong service roadmap. We work hard, take our commitments seriously, and have fun doing it.

We’re hiring a Support Engineer who will ensure a fantastic customer experience through great communication, technical expertise and team leadership. The Customer Support group oversees the support of both hosted and on-premises implementation of our services, engaging with existing and prospective customers.

In this role, you’ll use your product understanding (including 3rd party integrated products) to provide report design and development, respond to escalated and more complex support & configuration issues, partner with Development on prioritization of defects and feature requests, ensure SLAs are met, and provide custom services for complex solutions and workarounds.

What We‘re looking for

Operate and maintain projects of GnosySoft LTDDemonstrated troubleshooting skills, with an excellent ability to quickly get to the root cause of problems and provide solutions, which make customers happy.Responsible for providing IT support for our customers Provide IT support for GnosyColony Group of Companies Provide clients with network solutions, maintenance and support.Consult clients of our Digital Signage services.Manage and maintain the Digital Signage Solution.Strong leadership skills – leading support engineers and demonstrated success working cross-functionally.Phone/Email/Web conferencingDBMS (Oracle, MySQL, MSQL)Windows, Mac, Linux OSLinux Terminal Popular Browsers (Chrome, Firefox, Safari, Internet Explorer).

What Would Be Nice

BSc in Computer Science, Engineering or related fieldSysAdmin background.2 years of experience in the IT field.CCNA and a minimum of 2 years’ experience as a network architect/designer.Programming experienceExperience with SDLC – requirements management, writing use cases, story cards, etc.

How to apply

Please submit your resume and cover letter telling us why you’re interested in working for GnosySoft by sending an e-mail. Our Manager will respond within 3 business days.

Send your CV’s to [e-mail]