MTN – Credit Control and Collection Representative

14:17 26/3/2014 - Πηγή: OnlyCY

The role:

The successful candidate will be responsible for monitoring overdue accounts by performing various front line duties and through the guidance of his/her supervisor implement all collections procedures and initiate appropriate action to ensure minimum bad-debt rate.

Responsibilities:

Review the status of overdue accounts through reports provided by the IT- Billing TeamAssist in report preparation. Report status

of all overdue accounts assignedCommunicate overdue accounts requiring special handlingInitiate collection action by contacting subscribers either verbally or in writing, using the proper approachPrepare all correspondence to be sent to customers with overdue balancesNegotiate terms of payment (e.g. installment arrangements) and prepare the installment agreement contractsMonitor all overdue/installment payments through the review of ‘Payment Reports’Contact subscribers with delayed installments and arrange for face to face collection if deemed necessaryEvaluate and review with the Credit Control & Collections Supervisor all cases for which legal action needs to be initiatedPrepare copies of the documents that need to be provided to the lawyer (i.e., copies of the outstanding bills, contracts and correspondence)Answer subscriber queries with regards to overdue amountsConfer with customers by phone or in person to deal with grievances, complains or disputes of overdue account balancesResearch disputed overdue account balances. Correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from billing errorsProvide the subscriber with the requested and necessary information according to the company’s policies and procedures.Report to the Supervisor any alarming complaint.Work within defined systems and processes. In addition, suggest improvements in his work areasRisk/fraud responsibilitiesPayments through credit cardsAttend and execute any tasks assigned by the job holder Superior

Experience/Knowledge:

Diploma in, Business Administration or in a related fieldMinimum 1 year of relevant work experienceComputer literate and proficient in use of MS OfficeExcellent communication skills – Greek and English

Applications:

All interested candidates should send their CVs to [e-mail] stating the job title in the subject line. Applications close on 31 March 2014.